Business Canvas

By Anonymous

Comments

Post a Comment

Popular posts from this blog

Good idea vs good problem

By
thoughts: service design as it has been generally explained to me rests on a clear understanding of what the problem is before getting down and thinking of the best way to resolve it I think this seems to suggest that you already have a person/group and problem in mind and the key thing is to resolve the problem What we currently seem to be doing more of is alighting on possible products, trying to quickly match these with a market and moving through seeing if we can actually make product before actually defining what the 'problem' of the customer is .... We seem to be starting from a solution and building backwards. could still work but feels more constrained though constraints can be good (get your mind out of the gutter) could just be a framing issue that's less of a problem with the work and more of a problem with how I'm thinking about it Problems (to design for) - How can a short-form training workshop deliver and support lasting attitude change towa...
Read more

On the road, dead ends, roundabouts and intersections

By
This week three of us took to the road to sound out some of Auckland’s neighbouring libraries about how they run their programmes and their openness to collaborating with/buying into Auckland Libraries summer reading programme Kia Māia Te Whai (KMTW). Barring some minor (and valid) criticism of KMTW our hosts were clearly impressed by the programme. Which is great right? Well maybe. You see, what was also clear was the variety of forms their existing reading programmes take. From one being largely activity based and performed away from the library with no check-ins, to another which is almost purely reading with regular check-ins with library staff. Of course when you stop and think about it this is entirely predictable as the libraries are tailoring their programmes to their community’s needs. And this happens at Auckland Libraries too when branches decide which activities they will run. So while KMTW is highly customisable that requires staff time outside of the time tak...
Read more

Walking the line

By
Image
Damn ethics! If it wasn’t for them we’d have cracked this revenue things ages ago.  I find myself spending quite a bit of time thinking about this project and my mind keeps trying to find parallels in the private sector. Who else gives away their product or service to heaps of diverse users and yet also generates revenue? Inevitably my mind turns to the like of facebook and google and their advertising revenue. On paper it seems like libraries’ golden goose. Someone requests a book and they get an advert in the hold pickup notice e.g. request a book on deck building get an advert for a hardware store. Great, except for one problem: ethics. The LIANZA code of conduct kinda rules it out without spending a lot of time seeking permission from various people* 11.4     Any information about identified clients and their individual interests obtained by librarians in the course of their professional duties is privileged and should not be used for any purpos...
Read more