Good idea vs good problem
thoughts:
service design as it has been generally explained to me rests on a clear understanding of what the problem is before getting down and thinking of the best way to resolve it
I think this seems to suggest that you already have a person/group and problem in mind and the key thing is to resolve the problem
What we currently seem to be doing more of is alighting on possible products, trying to quickly match these with a market and moving through seeing if we can actually make product before actually defining what the 'problem' of the customer is
....
We seem to be starting from a solution and building backwards. could still work but feels more constrained
though constraints can be good (get your mind out of the gutter)
could just be a framing issue that's less of a problem with the work and more of a problem with how I'm thinking about it
Problems (to design for)
- How can a short-form training workshop deliver and support lasting attitude change toward diverse (read: not "nice" quiet middle-aged white people) customers?
(seems like an interesting proposition)
- How can libraries educate and support other organisations in developing and running Makerspaces? (needs work. doesn't seem to capture or understand the deeper needs of people who say they want 'makerspaces' [libraries, schools, marae, community spaces].)
- How can we normalise and integrate indigenous language into education?
(we still don't have a good positioning for Kia Maia Te Whai to even match it to a market segment. I wonder if it is even sure of its own positioning. Summer reading is often about stopping the summer reading slump. KMTW was designed, I heard, to try a develop "life long reading". hard to know what it achieves against those - though they've done so much research I should look into that maybe. There seems to be highest value in the Te Reo aspect, for a range of people, but without a market we cant narrow down specific needs and re-design, if needed, the product to truly meet those needs)
...
it would be good to have some specificities to design against.
job for next week
PS
[the punctuation is not good here. Please rest assured I'm not bothered, and if it bothers you: "Art"]
service design as it has been generally explained to me rests on a clear understanding of what the problem is before getting down and thinking of the best way to resolve it
I think this seems to suggest that you already have a person/group and problem in mind and the key thing is to resolve the problem
What we currently seem to be doing more of is alighting on possible products, trying to quickly match these with a market and moving through seeing if we can actually make product before actually defining what the 'problem' of the customer is
....
We seem to be starting from a solution and building backwards. could still work but feels more constrained
though constraints can be good (get your mind out of the gutter)
could just be a framing issue that's less of a problem with the work and more of a problem with how I'm thinking about it
Problems (to design for)
- How can a short-form training workshop deliver and support lasting attitude change toward diverse (read: not "nice" quiet middle-aged white people) customers?
(seems like an interesting proposition)
- How can libraries educate and support other organisations in developing and running Makerspaces? (needs work. doesn't seem to capture or understand the deeper needs of people who say they want 'makerspaces' [libraries, schools, marae, community spaces].)
- How can we normalise and integrate indigenous language into education?
(we still don't have a good positioning for Kia Maia Te Whai to even match it to a market segment. I wonder if it is even sure of its own positioning. Summer reading is often about stopping the summer reading slump. KMTW was designed, I heard, to try a develop "life long reading". hard to know what it achieves against those - though they've done so much research I should look into that maybe. There seems to be highest value in the Te Reo aspect, for a range of people, but without a market we cant narrow down specific needs and re-design, if needed, the product to truly meet those needs)
...
it would be good to have some specificities to design against.
job for next week
PS
[the punctuation is not good here. Please rest assured I'm not bothered, and if it bothers you: "Art"]
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